面试方式：线上面试
TG: @AriaWanax
VX: Aurora_Wanax
英语社群客服
岗位职责：
- 负责英文社群（ Telegram / Discord ）的日常运营与维护
- 及时、专业地回复用户咨询（包括交易、账户、充值提现等问题）
- 指导用户完成基础操作，如注册、KYC 、充值、提现及交易流程
- 监控社群舆情，及时发现潜在风险或负面情绪
- 对接内部团队，协助处理异常情况、投诉及突发事件
- 维护社群秩序，管理违规、广告及恶意行为
- 收集用户反馈，整理常见问题并进行内部汇总
- 协助执行社群活动（如活动、AMA 、运营任务等），提升活跃度
岗位要求：
- 具备良好的中文和英文听说读写能力
- 至少 1 年以上加密货币交易所客服或社群运营经验
- 熟悉基础 Web3 概念（钱包、转账、Gas Fee 、网络等）
- 熟练使用 Telegram 、Discord 等社群工具
- 沟通能力强，有耐心，服务意识强
英语线上客服
Responsibilities:
- Provide customer support in English through online chat, ticketing systems, and other channels, answering user inquiries related to account, deposit, withdrawal, and trading issues;
- Assist in troubleshooting and collecting user feedback, and promptly escalate technical or urgent issues to internal teams;
- Deliver a friendly and professional customer service experience to enhance user satisfaction;
- Support the localization and communication of official events and announcements;
- Participate in shift rotations as required to ensure 24/7 service coverage.
Requirements
- NEnglish as a working language;
- At least 1 year of experience in online customer service, preferably in a cryptocurrency exchange;
- Familiar with basic concepts of cryptocurrency and blockchain, and able to quickly understand and resolve user issues;
- Patient, detail-oriented, with strong communication and stress-handling skills;
- Able to adapt to remote work and shift schedules.
来源: v2ex查看原文