前几天尝试订阅Claude的时候出现了Your Purchase Could Not BeCompleted具体原因我懒得查证就只说最后怎么解决的了。
第一次发帖，有问题请指出感谢。
环境如下：
图片没有留存只能口头描述：
6月4号出现这个问题根据网络教程用pc电脑进入https://getsupport.apple.com/solutions
切换国家为新加坡，语言为英语。
选择》 App Store 》 Subscriptions & Purchases》 Unable to purchase》点击继续之后页面有个Get more help
点击之后和客服聊天。
ps：尼日利亚没有这个Get more help选择所以我切换的新加坡
然后和客服聊天，这里没有截图。大概就是我发送模板:
Hi, I topped up my Apple ID with a gift card,
but when I try to make a purchase, it shows
“Your purchase could not be completed”.
Could you please help review my account?
I believe it may be restricted by the system.
然后他问我要了哪个订阅失败的截图，之后让我等待72小时。这里我留存了一下这次的案号之后有大用。
6月7号果不其然还是失败，于是我再次找上客服并且携带上，上次的案号：
Hi Dahianna, I’m doing good, thank you! > Yes, I am contacting back because the 72-hour review period for my previous case has passed, but I just tried to make a purchase and I am still getting the exact same ‘Your Purchase Could Not Be Completed’ error.
Could you please help me manually check and lift this restriction, or escalate it to a Senior Advisor if needed? Thank you so much for your help!
之后他回复：系统不方便巴拉巴拉，转交给了高级顾问。
等了两三分钟高级顾问接入，给他发送：
Hi! The previous advisor transferred me to you because my 72-hour security review period has passed, but I am still getting the ‘Your Purchase Could Not Be Completed’ error. > Since the automated review didn’t work, could you please help me manually check my account and lift this restriction? Thank you so much!
他会询问他要处理的appid是否就是聊天前填写的邮箱账户。
我：yes
等待两三分钟他查看。
最终回复：巴拉巴拉做了什么调整，一个小时后请你再尝试购买。
再次等待一个小时后就完成购买成功订阅了。
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